Integrationer

Kundsupport

Salesforce Service Cloud

Get real-time translations for Salesforce Service Cloud Cases and Enhanced Chat with Smartling’s pre-built connector. This integration enables instant multilingual communication between customers and support agents, ensuring the best customer experience possible.

With Smartling’s turnkey integration, effortlessly translate Salesforce Knowledge articles and deliver self-service support in every customer’s language. Transform your knowledge base into a powerful driver of customer satisfaction and success.

Boka ett möte

Nyckelfunktioner

Get real-time translations for Cases and Enhanced Chat

Seamlessly translate cases and chat messages: Smartling instantly translates messages using your preferred AI or machine translation engine, allowing both agents and end users to communicate in their preferred languages for faster, world-class support.
Resolve customer support issues faster: Customer support teams no longer need to wait for slow-moving manual translation in order to help their customers. With real-time translations for incoming and outgoing messages, support teams can service customers immediately.
Keep global customer data secure: Integrate Smartling directly into Salesforce Service Cloud for secure, transparent, and seamless multilingual support.

Translate Knowledge Articles

Save time with automated workflows: Streamline translation for your Knowledge articles with automated content sync between Salesforce and Smartling. Plus, get instant cost estimates and job authorization.
Keep every article up to date: Smartling detects changes to previously translated articles, and gives you the option to automate resubmission to Smartling for translation.
Track translation progress in real time: Monitor every translation with robust content filters and clear status updates, so you always know what’s in progress and what’s complete.

Om Salesforce

Salesforce is the world’s leading customer relationship management technology, helping you build and improve your customer relationships. And we’re helping organizations of all sizes unify their data and re-imagine their business for the world of AI with Agentforce, providing autonomous AI agents that take action for your employees and customers.